Terms and conditions

1. Estimates & Bookings

All work is based on the agreed estimate provided by CMR.
If additional work is required to complete the repair properly, we will contact you for approval before proceeding if it affects the quoted price.
If extra work is needed but you choose not to approve it, CMR may stop the repair. In such cases, the original estimate still remains payable.
Small adjustments or improvements that do not affect the price may be carried out without needing further approval.
Customers have the right to request, update or remove their personal data during the enquiry/quotation stage. Once a repair is completed, we are legally required to keep basic records (such as name, contact and invoice details) for accounting and compliance with UK regulations.

All repairs are hand-finished aftermarket refinishing and will not be identical to factory-applied paint, which is machine sprayed to high precision.
Our aim is to provide a high-quality, visually neat and professional finish that is not noticeable in normal viewing conditions by someone who was unaware of the previous damage.
Colour matching is carried out using a professional paint system and database. In some cases, an exact factory match may not be technically possible due to third-party material limitations.
If a perfect match cannot be achieved, a close, high-quality finish will be considered a completed repair.
It is the customer’s responsibility to inform CMR if the vehicle has had previous paintwork or non-original coatings. If this causes a compatibility issue, CMR may void the agreement. In that situation, CMR is not required to complete or correct the repair, and the customer will not be charged.

Unless agreed otherwise, payment is due immediately upon completion of the repair.
Payment is accepted by credit or debit card (excluding American Express).
CMR reserves the right to retain the vehicle until full payment has cleared. For cheque payments, this is once the cheque has been fully processed by the bank.

The guarantee covers paint application and mixing faults only – meaning the finish will not fail due to incorrect paint preparation or application by CMR.
The guarantee applies only to the person who owns the vehicle at the time of repair and is not transferable to new owners.
To make a claim, the original estimate and invoice must be provided as proof of work.
The guarantee does not cover:
- Rust or corrosion (even if not visible at the time of repair)
- Previous repairs by third parties that fail beneath our work
- Stone chips, impacts or new damage after the repair
- Poor aftercare, misuse, abrasive cleaning or use of harsh chemicals
Chip repairs, touch-ins and minor cosmetic improvements are completed on an “improve only” basis and are not guaranteed to be invisible.
If a repair covered by our guarantee is found to be faulty, CMR will either correct it free of charge or, at our discretion, refund the relevant portion of the invoice. Our liability will not exceed the value of the original repair cost.
CMR is not responsible for any indirect or consequential loss, such as inconvenience, travel costs or vehicle downtime.

To protect your finish and maintain guarantee eligibility:

Allow a minimum of 3 days before touching, washing or polishing the repaired area – even light contact may mark the finish.
For the first 3 days, do not wash or wipe the repair.
After 3 days, gentle hand washing with mild car shampoo and a soft sponge is allowed.
Do not use any wax, sealant or polish for 30 days after the repair.
After 30 days, the repaired area can be maintained following normal vehicle care guidelines.
Automatic car washes, abrasive cleaning products, harsh chemicals or aggressive polishing can affect the repair differently than original factory paint and are not covered under warranty.